First and foremost, Katie is a master at recycling shipping materials and a packaging expert! Her goal is to get your piece to you in perfect condition! She's shipped musical instruments worldwide (another business she owned) with only 1 claim during 10 years of business, shipping 800+ pieces per year. Katie packed every order. The carrier settled without delay.
"If you don't curse a bit opening your parcel, I haven't done my job.". Is her motto and she means it.
Should the carrier damage your order:
• Don't open the package.
• Contact Katie for assistance
• Take pictures of the parcel before opening it, showing the damage.
• File a claim with the carrier ASAP. Katie will assist you. Katie is not allowed to file for you.
Trust. That's who Katie is.